BREAKING: Supabase Access Issues From Brazil Providers — Workarounds Inside

Supabase reporting access issues for users connecting via certain Brazilian ISPs. Immediate workarounds and mitigation steps available.

Status Update

Supabase is experiencing access issues from some providers in Brazil. This appears to be a regional connectivity problem affecting specific ISP routes rather than a complete platform outage.

What's Affected

Database connections from Brazilian users on affected ISPs (exact providers being investigated)

API requests originating from impacted regions

Real-time subscriptions may experience latency or connection drops

Services in other regions remain unaffected at this time

Note: I'm unsure about which specific Brazilian providers are affected—check Supabase's official status page for the most current ISP list.

Immediate Workarounds

1. Use a VPN or Proxy

If you're in Brazil and experiencing connection issues:

Connect through a VPN service to route traffic through an unaffected region

This bypasses the problematic ISP routing

Recommended: Use a server location outside Brazil

2. Switch to Regional Endpoints

If your Supabase project supports multi-region, try connecting to a different region's endpoint

Contact Supabase support if unsure about your project's region configuration

3. Implement Connection Retry Logic

```javascript // Add exponential backoff for failed connections const retryConnection = async (maxAttempts = 5) => { for (let i = 0; i < maxAttempts; i++) { try { return await supabase.auth.getSession(); } catch (error) { const delay = Math.pow(2, i) * 1000; await new Promise(resolve => setTimeout(resolve, delay)); } } }; ```

4. Use REST API Instead of Real-time

If real-time connections are affected, temporarily switch to polling REST endpoints—less elegant but functional for critical operations.

5. Queue Failed Requests

Implement local request queuing for failed operations and retry when connectivity is restored.

How to Check If You're Affected

1. Test your connection: ```bash curl https://your-project.supabase.co/rest/v1/ ```

2. Check your ISP: Contact your Brazilian ISP to confirm if they've reported routing issues to Supabase's infrastructure

3. Review Supabase Status: Visit [status.supabase.com](https://status.supabase.com) for official updates

4. Monitor logs: Check your application logs for connection timeout errors with timestamps

Alternative Solutions

Temporary database mirror: Sync critical data to a secondary database provider if available

Edge caching: Implement aggressive caching for read-heavy operations

Fallback provider: Keep a secondary database connection string ready to switch to

Next Steps

Monitor Supabase's official status page continuously

Update your support ticket with exact error messages if you've contacted Supabase

Join the Supabase Discord community for real-time updates from other affected users

For enterprise customers: escalate to your account manager

Status: Supabase engineering team is actively investigating routing issues with Brazilian ISP providers. ETA for resolution unknown at this time.

*Last updated: Current investigation ongoing. Check official status page for latest updates.*