BREAKING: Supabase Access Issues in Brazil - Workarounds Available

Supabase experiencing connectivity problems from Brazilian providers. Check your status and implement immediate workarounds.

Incident Summary

Supabase is currently experiencing access issues from some internet providers in Brazil. The issue appears to be regional connectivity-related rather than a complete platform outage.

What's Affected

Database connections from Brazilian ISPs may experience latency or timeouts

Auth services could be intermittently unavailable for users in affected regions

Real-time subscriptions may drop or fail to establish

API requests from Brazil may face elevated latency

Note: Not all Brazilian providers are affected. Large carriers and some regional ISPs are experiencing issues while others maintain normal connectivity.

How to Check If You're Affected

1. Check Supabase Status Page: Visit status.supabase.com for real-time updates 2. Test your connection: Run a simple query from your application and monitor response times 3. Check your logs: Look for connection timeout errors or 502/503 responses 4. Verify your location: Confirm requests are originating from Brazil 5. Test from different network: Use VPN or mobile hotspot to isolate provider-specific issues

Immediate Workarounds

For End Users

Use VPN: Connect to a VPN server outside Brazil to bypass regional routing issues

Switch networks: If possible, move to a different ISP or mobile provider

Retry logic: Implement exponential backoff in your application (wait 1s, 2s, 4s before retrying)

For Developers

Connection pooling: Implement connection pooling with longer timeout values (30-60 seconds)

Fallback endpoints: If you maintain secondary databases, route traffic there temporarily

Caching layer: Implement aggressive caching (Redis, Memcached) to reduce database hits

Queue non-critical operations: Use job queues for non-essential database writes

Client-side retry: Add retry mechanisms in your frontend code

Application-Level Solutions

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Increase database query timeouts from default values

Implement circuit breaker patterns to fail gracefully

Use read replicas in different regions if available

Consider edge functions in regions outside Brazil for critical paths

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Alternatives During Outage

1. PostgreSQL Self-Hosted: Temporarily failover to self-managed PostgreSQL if available 2. DynamoDB/MongoDB Atlas: Use alternative databases for non-critical data 3. Cloudflare Workers: Use KV storage for temporary data caching 4. Firebase: Implement temporary Firestore backend if architecture permits

Next Steps

Monitor status.supabase.com continuously for updates

Check Twitter @supabase for incident communications

Contact Supabase support if experiencing critical service degradation

Document the incident for your incident response procedures

Resolution Timeline

Supabase is currently investigating root cause with ISP partners. Based on regional routing issues, typical resolution time is 2-6 hours, but this depends on ISP cooperation.

I'm unsure about: Specific affected ISPs by name, exact number of users impacted, and Supabase's ETA for full resolution. Check official status page for authoritative details.

Stay Updated

Follow @supabase and check status.supabase.com for the latest information. This is an active incident with updates expected hourly.